Return Policy
Orders Processing & Shipping Information
– We will send out the parcel using J&T or Postlaju.
– Orders can be ship out within 1-3 working days.
– Goods receiving time is depends on the courier company.
– West Malaysia takes 1-3 working days to receive the parcel.
– East Malaysia takes 7-10 working days (depending on the speed of courier company) to receive the parcel.
*Duration of parcel receive on your hand = Orders shipped out day + goods receiving time (by courier company)
- If your order is a unique brand, we usually would take up to 7-14 working days to be shipped out.
- If you place an order near or during peak holiday period, it would take slightly longer for the products to be shipped out.
- If you place an order during weekends/public holidays, we would only start processing the order on the next working day.
Please plan your purchase to prevent rushing, we are not responsible on any delay parcel by the courier company.
Our team, will make sure your orders arrives at your doorstep the soonest possible, please provide us the correct address and make sure there’s someone to receive your parcel.
We would be happy if you provide us your office address as you can receive it by yourself.
Eye Room Optometry is NOT responsible for any sales taxes, VAT, duties or any other fees applied by the customs service.
We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Your package will be dispatched at your own risk, but special care is taken to protect your goods.
Postage Fee
West Malaysia
Less that 2kg RM7
More that 2 kg but less than 5kg RM
East Malaysia
Less than 2kg RM16
More that 2 kg but less than 5kg RM
Our Return Policy
Your satisfaction is our priority, as our commitment to you is our highest priority, we ensure all goods shipped from our warehouse has been screened and checked for quality assurance and consistency.
If there is any Check for Opened Seal on Packaging, Packaging defects and Prescription Error
- Must report within 48hours of receiving the goods, otherwise considered in Perfect Conditions.
- All unopened goods must be kept and return.
Step 1: Provide Photo of defected goods
Step 2: Whatsapp 012-9192716
- Order ID
- Explaination
We will get back to you with our management decision and solution within 48hours. If it’s our fault, we would provide a refund via Voucher with an expiry of 1year from date of purchase.
While Using Contact Lenses
- Check for Blister Opened, Prescription Error, Lens Defect, Torn, Warp and Color inconsistency
- Must report within 6months of receiving the goods, otherwise considered in Perfect Conditions.
- All Blister and defected contact lenses must be returned.
Step 1 : Provide a clear photo of defected goods
Step 2 : Whatsapp 012-9192716
- Order ID
- Explanation
We will get back to you with our management decision and solution within 48hours. If it’s our fault, we would provide a refund via Voucher with an expiry of 1year from date of purchase.
Exchange For Different Brand Or Prescription
In an event, that you accidentally purchased the wrong contact lenses or decided to change brands or prescriptions, don’t worry. We will try to accommodate any changes that you might need if we can.
Step 1 : Ensure that the products are unopened or damaged and it’s minimum expiry is 1year’s time.
Step 2 : Ship back to us at your cost to
EYE ROOM OPTOMETRY
168G, JALAN DATARAN CHERAS 9, CHERAS TRADERS SQUARE, 43200
CHERAS, SELANGOR.
Step 3 : Whatsapp us at 018 254 1800
- Order ID
- Your shipment tracking number
We will get back to you with our management decision and solution within 48hours. If it’s our fault, we would provide a refund via Voucher with an expiry of 1year from date of purchase.
We are not liable for shipping lost and has full discretion to replace or decline in any circumstances. Please take note that we would only start processing any replacement after receiving the goods.
We will get back to you with our management decision and solution within 48hours. If it’s our fault, we would provide a refund via Voucher with an expiry of 1year from date of purchase.